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Call Us: (844) 711-5937 Email: support@smarttour.info
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Frequently Asked Questions

Find answers to common questions about flight bookings, changes, and support.

Booking Process Changes & Cancellations Baggage & Extras Payment & Pricing Customer Support Refunds

Booking Process

To book a flight, simply call our dedicated support team at (844) 711-5937. Our travel experts will help you:
  • Find the best available flights for your dates
  • Compare prices across different airlines
  • Explain all fees and charges
  • Complete your booking securely

Please have the following information ready:
  • Full names of all passengers (as shown on ID/passport)
  • Preferred travel dates and times
  • Contact information (phone and email)
  • Payment information
  • Any special requirements or preferences

Yes, you can book for multiple passengers. We can handle:
  • Individual and group bookings
  • Family reservations with children
  • Mixed cabin class bookings
  • Special assistance requirements

Changes & Cancellations

To change your flight:
  • Call our support team with your booking reference
  • Changes are subject to airline policies and availability
  • Change fees and fare differences may apply
  • Changes should be made at least 24 hours before departure

Cancellation policies vary by:
  • Airline and fare type
  • Time until departure
  • Route and destination
  • Booking conditions
Contact our team for specific details about your booking.

Baggage & Extras

To add baggage:
  • Contact us with your booking reference
  • Pre-book baggage for better rates
  • Check airline-specific allowances
  • Add special items (sports equipment, etc.)

Yes, seat selection is available:
  • Subject to airline availability
  • Additional fees may apply
  • Special seats (exit row, extra legroom) available
  • Group seating arrangements possible

Payment & Pricing

We accept:
  • Major credit/debit cards
  • Bank transfers
  • Secure online payments
  • Multiple currency options

Additional fees may include:
  • Airline-imposed fees and surcharges
  • Baggage fees
  • Seat selection charges
  • Change or cancellation fees
All fees will be disclosed before booking confirmation.

Customer Support

Contact us through:
  • Phone: (844) 711-5937 (USA)
  • Email: support@smarttour.info
  • Available 7:00 AM - 9:00 PM
  • 24/7 emergency support for existing bookings

In case of disruptions:
  • Contact our support team immediately
  • We'll help with rebooking options
  • Assist with airline compensation claims
  • Provide alternative travel arrangements

Refunds

Refund process:
  • Subject to airline and fare rules
  • Processing time varies by payment method
  • Refund fees may apply
  • Documentation may be required

Refund timelines:
  • Credit card refunds: 7-14 business days
  • Bank transfers: 5-10 business days
  • Airline processing time: up to 30 days
  • Status updates provided throughout
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